Fexlo support

How to get help: email akhil1998@gmail.com. Fexlo is in Early Access and run by one person, so replies are best-effort and may take a few days.

Before you write:

1. Open Fexlo → Account → Account status and note whether it says Active or Suspended and any message.
2. Say what you were doing (single site or Bulk Fetch), the website(s) involved, and what you saw (the end-state label: Completed, Completed with warnings, Partial, Skipped, Blocked, Failed…).
3. Do not send passwords, tokens or reset links, and do not attach exports containing personal data. Fexlo never needs them.

Common questions

• Verification email not arriving - during Early Access new accounts are usually active at once and need no email. If verification is switched on: check spam, use “Send the email again” on the sign-in screen and wait a few minutes (providers rate-limit).
• Password reset - by email, once email delivery is set up; until then the app says it is not available yet and you can write to us.
• “Extraction is paused” - an administrator paused extraction for everyone; your saved data is safe and exportable; try again later.
• Account suspended - write to us with your account email.
• A website says “Blocked” / “Skipped” - the website refused (403/429/bot check), disallows reading in robots.txt, or has no public Shopify catalogue. Fexlo does not bypass these.
• Delete my account - Account → Profile → Delete account. Data on your devices stays until you delete it (Library → Delete all).